Gorgias is a straightforward help desk program made to satisfy e-commerce companies’ customer support requirements. This application allows agents to do a lot of things, such propose online items, track social media orders, and communicate with clients across numerous channels.
However, even with these advantages, a lot of individuals are actively looking for Gorgias’s top substitutes. What would be the probable causes?
Gorgias isn’t for you if you don’t have a significant internet presence because it’s primarily meant for e-commerce sites. Similar to this, people frequently gripe about rigid programs, subpar mobile applications, and a restricted number of tickets they may create.
Does that sound familiar? Fear not—we have some fantastic substitutes in store for you. But first, let’s learn more about the advantages and disadvantages of this technology.
Which Gorgias Help Desk Substitutes Are the Best for Businesses?
1. The ProProfs Help Desk
For a number of reasons, ProProfs Help Desk is regarded as the greatest substitute for Gorgias. Your customer support staff can communicate with consumers via several channels, monitor issues from beginning to end, examine customer information, and customize each encounter with this robust platform.
You may send out proactive chat invites to consumers using ProProfs Help Desk, depending on their online activity. This is a fantastic approach to respond to consumer inquiries, showcase current promotions, and turn website visitors into leads.
One of the leading rivals to Gorgias in the market is Zendesk. Numerous sectors, like automotive, SaaS, and education, employ thousands of businesses that utilize this robust help desk ticketing system.
You can handle consumer concerns with Zendesk, regardless of how they get in touch with you—through social media, texting, or live chat. Furthermore, you may create AI-powered response bots to automate your customer service procedure and free up personnel to work on more urgent problems.
Freshdesk is a free substitute for Gorgias that enables your company to provide clients with unforgettable experiences. You may write articles for a knowledge base and make sure staff members from various departments collaborate to provide the finest information.
Freshdesk might be quite beneficial if you have a field service crew. For instance, you may assign problems to field agents according on their proximity, expertise, and availability. Additionally, you may improve the quality of service by making appointment scheduling simpler.
A customer care product called Intercom has strong automation and proactive messaging capabilities. The team inbox feature allows agents to work together to address problems more quickly.
Customers may access knowledge base articles by using the Resolution Bot, a chatbot that comes with Intercom. It may also be used to lessen the effort of your staff by providing regular customer service by responding to inquiries regarding product availability, cost, etc.
5. HubSpot Service Hub
A free substitute for Gorgias that can get your support staff up and running quickly is HubSpot Service Hub. You may use the tool to turn frequently asked queries into videos or articles for the knowledge base.
This ticketing system’s easiest feature is how simple it is to link with HubSpot’s CRM platform. Your service representatives will be able to examine consumer information and offer tailored support thanks to this robust connection.
6. Salesforce Service Cloud
Most people associate Salesforce with being a well-known CRM brand. Salesforce Service Cloud, on the other hand, is made to assist you in satisfying consumers and cutting service expenses.
The application may be used to deliver individualized assistance experiences in the field and on digital platforms. By setting up a personalized help center, you may relieve your agents of the burden of responding to the same queries and requests from clients.
7. Zoho Desk
Similar to Gorgias, Zoho Desk is software that should also be on your list. Your team may interact with consumers on several platforms, including email, chat, social media, phone, and website, by leveraging sophisticated omnichannel features.
On your website, mobile app, or SaaS products, you may include a knowledge base to promote self-service and let users solve problems on their own.
Another excellent Gorgias substitute that will assist you in achieving your customer service objectives is HappyFox. Teams in charge of marketing, IT operations, and customer service can utilize the platform.
Your staff may automatically classify incoming requests into many categories, such customer care, refunds, billing, sales, etc., using HappyFox. This guarantees that each ticket is received by the appropriate team member and may be worked on.
Similar to Gorgias, LiveAgent is another help desk program that enables you to automate tedious jobs and improve business choices by drawing on deep data. You may assign tickets to service representatives automatically in order to best manage the strain on your team.
LiveAgent’s extremely useful live chat functionality is well-known. Depending on how long they spend on your website, you may ask them to chat, provide them with individualized support, increase lead generation, and improve engagement.
10. The Vision Help Desk
With the robust ticketing system provided by Vision Helpdesk, you may create individual tickets from your customers’ emails, phone calls, chat messages, and social media exchanges. Tickets with statuses like “Open,” “Awaiting,” “Pending,” “Resolved,” etc. may be tracked.
You can add gamification to your help desk platform with Vision Helpdesk by setting up agent accomplishment levels. Your service heroes will find things lot more exciting as a result, and they will be inspired to give it their all.